Shipping Policy
At Artisan Brush, we are committed to delivering high-quality products in a timely and efficient manner. This Shipping Policy outlines our shipping process, delivery times, costs, and other important details regarding your orders.
1. Processing Time
- Orders are processed within 2-5 business days after payment is confirmed.
- Custom and fine art print orders may take longer depending on the complexity and customization required.
- Orders are not processed or shipped on weekends or holidays.
- In case of delays due to high order volume or unforeseen circumstances, we will notify you via email.
2. Shipping Methods & Delivery Time
- We offer standard and expedited shipping options. The estimated delivery time depends on the selected shipping method at checkout.
- Standard shipping typically takes 5-10 business days.
- Expedited shipping options are available for faster delivery (2-5 business days).
- Delivery times may vary based on your location and external factors such as carrier delays, customs processing, or weather conditions.
3. Shipping Rates
- We may offer free shipping promotions on qualifying orders. Details will be specified during checkout.
4. Shipping Destinations
- We currently ship to select locations within [Your Country] and internationally.
- International shipping availability and costs vary by country. Additional customs duties, taxes, and fees may apply.
- Customers are responsible for any import duties, taxes, or customs fees imposed by their local authorities.
5. Order Tracking
- Once your order has shipped, you will receive a confirmation email with tracking information.
- You can track your shipment using the provided tracking number on the carrier’s website.
6. Address Accuracy
- Customers are responsible for providing accurate shipping details at checkout.
- If an incorrect address is provided, we are not liable for lost or delayed shipments.
- If a package is returned due to an incorrect address, the customer may be responsible for reshipping costs.
7. Lost, Stolen, or Damaged Shipments
- We are not responsible for lost or stolen packages once they have been marked as delivered.
- If your order is damaged in transit, please contact us within 48 hours with photos of the damaged product and packaging.
- We will work with the carrier to resolve the issue and, if eligible, provide a replacement or refund.
8. Returns & Exchanges
- For details on returns and exchanges, please refer to our Return & Refund Policy.
9. Changes to Shipping Policy
- We may update this Shipping Policy from time to time.
- Any changes will be posted on this page with the updated date.
- By continuing to use our services, you agree to the latest version of our Shipping Policy.
10. Contact Us
If you have any questions or concerns regarding shipping, feel free to reach out:- Email: info@artisanbrush.com
- Phone: (813) 979-0111
- Address: 13727 N 12th St, Tampa, FL 33613